Keyword-based chatbots are automated chat systems that rely on predefined keywords or phrases to understand and respond to user messages. These chatbots match the customer’s input with a set of programmed keywords to trigger specific responses or actions. They are simple, cost-effective, and ideal for handling basic queries.
Key Uses:
-Customer Support: Responding to FAQs like store hours, order status, or pricing.
-Lead Generation: Capturing customer details when certain keywords are detected.
-Marketing Campaigns: Engaging users with promotional offers or product details.
-Guided Navigation: Helping users move through menu-based options via chat.
Benefits:
-Easy to set up and manage.
-Works well for repetitive, straightforward tasks.
-Provides consistent and instant responses.
Example:
If a customer types “refund” into a chat window, the chatbot identifies the keyword and replies with refund policies or steps to process a return.
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