Greet your customers with a automated Interactive Voice Response (IVR) System
Interactive Voice Response (IVR) is an inbound automated telephony system technology that interacts with your customers with pre-recorded voice messages with DTMF input using a keypad, gathers the required information and routes the calls to the pre-defined agent numbers.
IVR solution helps to increase customer service efficiency, handle incoming call spikes, boost customer satisfaction when complemented with auto call backs.
FEATURES
Automate Your Call Center Calls with IVR
| Add-on Application Integration | Programmable Multi-level IVR | Professional Voice Over Artists |
|---|---|---|
 Maximize business productivity by integrating your telephony system with CRM, Google Sheets and other important applications. |  Design your multi level IVR with multiple levels and configure each level with a highly-customized menu and call flow structure. |  Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need. |
| Live Call Monitoring Dashboard | Built-in Text-to-Speech | Call Barging/Whispering |
|---|---|---|
 Review your call center’s performance by keeping a check on the live status of active, on-hold and disconnected calls. |  Dynamically convert written texts into audio messages to align your message scripts with customer needs. |  Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling. |
BENEFITS
Spend Less and Deliver More
| Auto-attend Incoming Calls | Build Professional Brand Image | Boost Agent Productivity |
|---|---|---|
 Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation. |  Greet callers with a warm voice message and reflect a professional brand image in every customer conversation. |  Maximize agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions. |
| Handle High Call Volumes | Deliver Rich Customer Experience | Maximize First Call Resolution |
|---|---|---|
 With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly. |  Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents. |  Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself. |