IVR Cloud Contact Center -

All-in-One Communication Solution for Your Business with IVR

Interactive Voice Response (IVR) is an inbound automated telephony technology that engages customers using pre-recorded voice messages and DTMF input via a keypad. It collects necessary information and routes calls to designated agent numbers. The IVR solution enhances customer service efficiency, manages incoming call surges, and boosts customer satisfaction when combined with auto call-backs.

FEATURES

The Cloud Contact Center Delivering Best-in-class IVR Solution

Quick & Instant Setup

Setup your contact center in minutes. Create call flows, agent logins and start using your contact center in no time.

Programmable Multi-level IVR

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Live Call Monitoring Dashboard

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls.

Built-in Text-to-Speech

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Call Management Solution

Call recording, forwarding, recording and more. Use all-in-one call management solution to handle your customer calls seamlessly.

Intelligent Call Analytics

Optimise your sales and customer service strategies by tracking and analysing all your customer calls on the analytics dashboard.

BENEFITS

Spend Less and Deliver More

Auto-attend Incoming Calls

Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.

No Capital Expenditure

Move your contact center to the cloud and substantially reduce expenses. Unlike traditional call centers, everything is digitally accessible and, hence, super affordable.

Deliver Rich Customer Experience

Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Boost Agent Productivity

Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.

Efficient Process Monitoring

Track and analyse all your calls and processes by examining the insights of your customer communication.

On-demand Scalability

Handle rise in the volume of calls by quickly scaling your telephony resources on request without paying any hefty charges.

We’re ready to help you design the perfect communication experiences for your customers.

Best-in-Market Pricing
Get high-quality Product Suites at a reasonable price with minimal effort and cost investment.
Easy-to-use platform
Get the most out of your SMS campaigns with our simplified SMS platform that can be used by anyone without any experience or need of additional technical training.
Enhanced 24/7 Customer Support
Get enhanced live assistance from our product experts over email, chat and call.
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Looking for IVR Cloud Contact Center? – Email us at Sales@GoByAds.com