Two-way SMS or 2-Way SMS
A messaging service that enables businesses and customers to both send and receive SMS messages through a single platform GoByAds. Unlike one-way SMS, which only delivers information, 2-Way SMS allows for interactive communication by providing a dedicated number (short code, long code, or virtual number) where customers can reply.
It is commonly used for:
–Customer feedback and surveys
-Support and inquiries
-Opt-ins/opt-outs for marketing campaigns
I-nteractive promotions and contests
By enabling real-time dialogue, 2-Way SMS helps businesses improve customer engagement, collect insights, and provide faster support.
Example use case: A food delivery service sends a delivery confirmation via SMS and enables the customer to reply with feedback (e.g., rating their experience or reporting an issue) directly through 2-Way SMS.
Looking for Short Codes, Long Codes & Toll-free Numbers —get started today – Email us at Business@GoByAds.com