A software application powered by Artificial Intelligence (AI) that simulates human-like conversations with users through text or voice. Unlike rule-based chatbots that rely on pre-defined scripts, AI chatbots use Natural Language Processing (NLP) and machine learning to understand user intent, provide contextual responses, and improve over time through continuous learning.
Businesses deploy AI chatbots for:
-Customer support (answering FAQs, troubleshooting, handling inquiries)
-Sales assistance (product recommendations, lead generation)
-Order management (tracking, confirmations, updates)
-24/7 engagement across websites, apps, and messaging platforms
AI chatbots help companies reduce response time, scale customer service, and deliver personalized, real-time interactions at lower operational costs.
Example use case: An e-commerce website integrates an AI chatbot to assist shoppers by answering product-related questions, recommending items based on browsing history, and helping complete purchases—all without human intervention.
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